Browsee
  • Getting Started
    • How to use Browsee on Shopify Store?
    • Shopify Stores
  • Integration
    • Snippet Integration
      • Direct JS Integration
      • GTM Integration
      • SDK Integration
      • Wordpress Integration
      • Shopify Integration
      • Troubleshooting Integration
    • Managing Recordings
    • API Calls
      • Log Event Call
      • Identify Call
      • Session Url
      • Generate Secret Key
      • Data Export API
      • Track HTTP API
      • Identify HTTP API
  • Understand Your Users
    • Session Search
      • Date Range
      • User Actions
      • User Attributes
      • Session Tags
        • Network Errors and Slowness
        • Javascript (JS) Errors
        • Frustration Clicks or Rage Clicks
        • Broken Links
        • U Turn
        • Searching For Something
        • Going in Circles
        • High Engagement
        • High Input Time
        • Repeat Pages
        • Repeat Events
      • Regular Expression Search
    • Segments
    • Segment Analytics and Alerts
    • Subscribe to a Segment
    • Configure Dashboard
    • Session Replays - Save, Share, and Delete
    • User Experience Issues
  • Heatmaps
    • Heatmaps
    • Create Heatmaps
    • Compare Heatmaps Across Date Ranges
    • Segmentation in Heatmaps
    • Heatmap Sessions
    • Dynamic Heatmaps
  • Funnels
    • Creating Funnels
    • Funnel Analytics and Alerts
  • FAQ
    • Frequently Asked Questions
    • FAQ - Browsee Installation
    • FAQ - Account and Project
    • FAQ - Session Recordings
    • FAQ - Heatmaps
    • FAQ - Payment & Plans
  • Project
    • Add User
    • Add Project
    • Setting Up SSO Login
    • Third Party Integrations
    • Content Security Policies
  • Plans and Billing
    • Recording and Sampling
  • Data Privacy
    • Privacy
    • Do Not Track Settings
    • Link Browsee with your Privacy Policy
    • GDPR Compliance
  • Feedback & Popups
    • Creating Notifications
    • When to Show
    • Where to Show
    • Advanced Targeting
    • Feedback Widget
    • Integrations
  • Request A Feature
    • Request a New Feature
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On this page
  • Is Browsee GDPR compliant?
  • My customer base is in the EU as well. Can I use Browsee?
  • Where is my data stored?
  • Do you have any resources I can include in my consent flows / Privacy Policy / send to my customers?
  • Can I delete Browsee data for a specific user or a set of users?
  • What will happen to my data once I cancel the account?

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  1. Data Privacy

GDPR Compliance

PreviousLink Browsee with your Privacy PolicyNextCreating Notifications

Last updated 2 years ago

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Is Browsee GDPR compliant?

We have developed the complete functionality around GDPR compliance. We want to make sure that our users feel full control over their data and they can decide what do they want to keep. You can reach us at saurabh@heroteck.com anytime for any concerns as well.

My customer base is in the EU as well. Can I use Browsee?

Yes, you can definitely use Browsee. GDPR enforces companies to tell their users what kind of data they are storing and why. You can ask for any user information from Browsee at any time and we will send all the data to you that has been stored on Browsee servers. The user can choose to delete or update the data. Browsee gives you full control over your data and you can choose to access it at any time T. Just drop us a mail at saurabh@heroteck.com.

Where is my data stored?

All our data is stored on Amazon Web Services (AWS) data centers in the US and India. AWS's data centers are renowned and are used across the globe. If your customer base is located in the EU, you will need to sign a DPA (Data Processing Agreement) with Browsee which will allow us to transfer the data to US datacenters.

Do you have any resources I can include in my consent flows / Privacy Policy / send to my customers?

Yes, please to include Browsee in your privacy policy.

Can I delete Browsee data for a specific user or a set of users?

Yes, absolutely. You can mail us at saurabh@heroteck.com and we will delete any user data straightaway!

What will happen to my data once I cancel the account?

Your data will be deleted as per the storage of your plan. So, for example, anyone with Plus plan, their data will be deleted in 30 days! Also, you can ask for immediate removal of your data by emailing us at saurabh@heroteck.com.

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