Browsee
  • Getting Started
    • How to use Browsee on Shopify Store?
    • Shopify Stores
  • Integration
    • Snippet Integration
      • Direct JS Integration
      • GTM Integration
      • SDK Integration
      • Wordpress Integration
      • Shopify Integration
      • Troubleshooting Integration
    • Managing Recordings
    • API Calls
      • Log Event Call
      • Identify Call
      • Session Url
      • Generate Secret Key
      • Data Export API
      • Track HTTP API
      • Identify HTTP API
  • Understand Your Users
    • Session Search
      • Date Range
      • User Actions
      • User Attributes
      • Session Tags
        • Network Errors and Slowness
        • Javascript (JS) Errors
        • Frustration Clicks or Rage Clicks
        • Broken Links
        • U Turn
        • Searching For Something
        • Going in Circles
        • High Engagement
        • High Input Time
        • Repeat Pages
        • Repeat Events
      • Regular Expression Search
    • Segments
    • Segment Analytics and Alerts
    • Subscribe to a Segment
    • Configure Dashboard
    • Session Replays - Save, Share, and Delete
    • User Experience Issues
  • Heatmaps
    • Heatmaps
    • Create Heatmaps
    • Compare Heatmaps Across Date Ranges
    • Segmentation in Heatmaps
    • Heatmap Sessions
    • Dynamic Heatmaps
  • Funnels
    • Creating Funnels
    • Funnel Analytics and Alerts
  • FAQ
    • Frequently Asked Questions
    • FAQ - Browsee Installation
    • FAQ - Account and Project
    • FAQ - Session Recordings
    • FAQ - Heatmaps
    • FAQ - Payment & Plans
  • Project
    • Add User
    • Add Project
    • Setting Up SSO Login
    • Third Party Integrations
    • Content Security Policies
  • Plans and Billing
    • Recording and Sampling
  • Data Privacy
    • Privacy
    • Do Not Track Settings
    • Link Browsee with your Privacy Policy
    • GDPR Compliance
  • Feedback & Popups
    • Creating Notifications
    • When to Show
    • Where to Show
    • Advanced Targeting
    • Feedback Widget
    • Integrations
  • Request A Feature
    • Request a New Feature
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  1. FAQ

FAQ - Payment & Plans

This page will help you resolve any payment or plan related queries.

PreviousFAQ - HeatmapsNextAdd User

Last updated 2 years ago

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Can I try Browsee for Free?

Yes, we have a free trial of 14 days for all our plans. Also, there is a FREE forever plan with restricted limits.

How are we charged at Browsee?

Browsee charges you based on your usage. So, even if you have higher number of sessions but you want to record a small portion of it, you can take a smaller plan and we will record lesser number of sessions according to the plan.

What will happen to my data once the history is over?

It depends on the plan you have chosen. Once, the limit exceeds, our systems will automatically delete the data and we are afraid that beyond that time you will not be able to access that data. However, we give the data by API for higher plans and you can get a dump on your own servers for your data!

Shopify Users - How to make payment for Browsee?

You can directly pay for Browsee from your Shopify App Admin and you will receive an invoice from Shopify itself. You can check for our paid packages.

Custom Agreements and Invoicing

Browsee only provides custom agreements, DPA, and postpaid invoices from $99 or Pro plans. Our Starter and Plus plans are self-serviced plans where you can just enter your credit card details and start improving your UX.

Support Plans

Email support is available to all our users. However, phone support is only for plans > $99 or Pro plan, and chat support is available only for plans > $49 or Plus plan.

Refund Policy

If you are unsatisfied with Browsee, you can ask for a refund within 15 days of buying the Annual plan. Sorry, there is no refund on the Monthly plan.

If you do not get an answer to your query, you can ping us on chat or you can email us at support@heroteck.com.

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