FAQ - Payment & Plans
This page will help you resolve any payment or plan related queries.
Yes, we have a free trial of 14 days for all our plans. Also, there is a FREE forever plan with restricted limits.
Browsee charges you based on your usage. So, even if you have higher number of sessions but you want to record a small portion of it, you can take a smaller plan and we will record lesser number of sessions according to the plan.
It depends on the plan you have chosen. Once, the limit exceeds, our systems will automatically delete the data and we are afraid that beyond that time you will not be able to access that data. However, we give the data by API for higher plans and you can get a dump on your own servers for your data!
You can directly pay for Browsee from your Shopify App Admin and you will receive an invoice from Shopify itself. You can check our pricing page for our paid packages.
Browsee only provides custom agreements, DPA, and postpaid invoices from $99 or Pro plans. Our Starter and Plus plans are self-serviced plans where you can just enter your credit card details and start improving your UX.
Email support is available to all our users. However, phone support is only for plans > $99 or Pro plan, and chat support is available only for plans > $49 or Plus plan.
If you are unsatisfied with Browsee, you can ask for a refund within 15 days of buying the Annual plan. Sorry, there is no refund on the Monthly plan.
If you do not get an answer to your query, you can ping us on chat or you can email us at [email protected].
Last modified 5mo ago