FAQ - Session Recordings

Find everything regarding session recordings and replays in this section.

restrictionsI just started recording my sessions and my counts in Browsee do not match with Google Analytics (or other Analytics Tools)

This happens because every tool uses a different methodology to count user activity and user inactivity and hence often the overall numbers tend to differ a bit.

GA for example depends on page views or tracked events. So for example if a user keeps browsing your home page leaves without changing the page. GA may not know how long the user interacted with your site (unless you have also setup Scroll Tracking), while Browsee automatically tracks mouse and scroll movements and understands the session interaction in more depth.

This also impacts the inactivity length when a session is expired and therefore some sessions may be counted as two in GA while it maybe just one session in Browsee. Hence the sessions counts can differ. More on this topic here.

I can see N number of recordings on my dashboard but there were more sessions on my website. Where are those recordings ?

Browsee by default only records sessions which are longer 3 seconds and have some user interaction. So some sessions on your site may not be recorded. More on our recording methodology here.

In addition, depending on your pricing plan, if your site has more sessions than plan's quota we may use random sampling to record a subset of sessions.

To check total tracked sessions on your site instead of just recordings you may toggle the "Recordings Only" button on the session listing screen.

I do not want to record all my sessions. Can I prioritize my recordings based on URL, UTM source, or country?

Yes, Browsee gives you a lot of flexibility around the sessions that you want to record. This means that you get more valuable recordings at the same price.

Go to the recordings under the settings tab and add your preferences. You can prioritize your recordings based on:

  1. Landing URLs like "contains /app" or "contains /product/".

  2. UTM source like "cpc", "ads", etc.

  3. Country like "USA", "India", "France", etc.

I do not want to record sessions for a URL, Device, or IP? Will these ignored sessions be counted against my quota?

Yes, you get complete flexibility around what not to record.

Go to the recordings under the settings tab and add your preferences. You can ignore/deprioritize your recordings based on:

  1. Landing URLs like "contains /blog" or "contains /article/".

  2. Devices like "Mobile", "Desktop", etc.

  3. IP addresses for your team or company like "", etc.

  4. Total session time < "2 secs"

These ignored session recordings will not be counted in your quota then. Hence, you will get more valuable recordings in the same pricing plan.

What is the sampling rate and why Browsee is not recording all my sessions?

Based on your pricing plan, Browsee decides how many sessions will be recorded per project or session quota per project.

For a $100 plan, about 1000 sessions will be recorded for one project every day. If you have 2 projects under the same account, about 500 sessions will be recorded for each project.

Read more about sampling-related questions here.

Why have the number of recordings reduced as compared to yesterday?

Browsee computes the sampling rate based on the previous day's sessions. So, if you are running a heavy campaign for a single day, you may notice a reduced number of recordings on the next day. However, it will get normalized over time and we will record the sessions as per your monthly quota.

Can I download my session recordings as videos?

No, currently you can not download your recordings as videos. However, you can email us at contact@heroteck.com or ping us on chat for a feature request and we may take it from there.

Why I can not see images and CSS in my session recordings?

Sometimes, you may not be able to see the images and CSS as your website. The reason might be:

  1. Your website is non-SSL and Browsee will not be able to server non-SSL images and CSS

  2. Also, sometimes the webservers are configured to not let the images be downloaded under a different domain

However, these are pretty rare cases, and please mail us at contact@heroteck.com or ping us on chat in case you face any such issues.

Why do I see a jump in the recording while replaying a session?

This may happen if you have set an option in Browsee where you choose to prioritize or deprioritize recordings for some of your URLs.

Where can I find my saved sessions?

You can check the saved sessions later from the dashboard by clicking on the "Favorite Sessions" button in the session listing page as shown below:

How can I find my sessions with Rage or Frustration clicks?

Browsee tags your sessions based on the session data when there is a user experience issue. You can find your rage click sessions:

  1. You can filter your session list for rage clicks and then you can watch the sessions. Refer to this document for more details on how to filter the sessions.

  2. You can directly go to the rage click tab in the user experience screen where all your recent (last 7 days) rage click sessions are listed

In case there are any irrelevant rage clicks like clicks on image sliders etc, you can mark them resolved and we will not mark them in the future.

What are the AI tags and what is the advantage of these AI-based tags on session recordings?

Browsee tags the session recordings based on user behavior and emotions like rage, confusion, expectation mismatch, etc. Take advantage of these tags to minimize the human effort of watching sessions.

You can look for these tags and watch only these sessions to get an approximate idea of the problems faced by your users. Read more about AI-based tags here.

Can I send additional information in my session recordings like identify calls or tags?

Yes, you can send any user related information like name, email, database ID or tags like "paid", "unpaid", "in-trial" etc with an API call. Kindly refer to this document to understand how can you send this information to Browsee.

If you do not get an answer for your query, you can ping us on chat or you can email us at support@heroteck.com.

Why aren't my dropdowns being captured?

Browsee does not capture native dropdowns like <Select></Select> as the changes in their values do not cause any DOM mutations and hence we don't get to know whether the value has been changed or not. We can only capture the events where a change has been made at the DOM level. Unfortunately, the change in the Dropdown value does not cause any DOM mutations and hence there is no way to record the changed value of the dropdown.

Can I track iFrame content in my session recordings and heatmaps?

An iframe is essentially a window into another web page that can be seamlessly integrated within the context of a host web page. They are used to embed external content from third-party sources, such as chatbots, videos, or forms, into a web page's layout.

No, we do not track content inside iFrames due to browser restrictions. If you need any further help, contact us at support@heroteck.com.

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