FAQ - Session Recordings
Find everything regarding session recordings and replays in this section.
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Find everything regarding session recordings and replays in this section.
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Was this helpful?
This happens because every tool uses a different methodology to count user activity and user inactivity and hence often the overall numbers tend to differ a bit.
GA for example depends on page views or tracked events. So for example if a user keeps browsing your home page leaves without changing the page. GA may not know how long the user interacted with your site (unless you have also setup Scroll Tracking), while Browsee automatically tracks mouse and scroll movements and understands the session interaction in more depth.
This also impacts the inactivity length when a session is expired and therefore some sessions may be counted as two in GA while it maybe just one session in Browsee. Hence the sessions counts can differ. More on this topic here.
I can see N number of recordings on my dashboard but there were more sessions on my website. Where are those recordings ?
Browsee by default only records sessions which are longer 3 seconds and have some user interaction. So some sessions on your site may not be recorded. More on our recording methodology here.
In addition, depending on your pricing plan, if your site has more sessions than plan's quota we may use random sampling to record a subset of sessions.
To check total tracked sessions on your site instead of just recordings you may toggle the "Recordings Only" button on the session listing screen.
Yes, Browsee gives you a lot of flexibility around the sessions that you want to record. This means that you get more valuable recordings at the same price.
Go to the recordings under the settings tab and add your preferences. You can prioritize your recordings based on:
Landing URLs like "contains /app" or "contains /product/".
UTM source like "cpc", "ads", etc.
Country like "USA", "India", "France", etc.
Yes, you get complete flexibility around what not to record.
Go to the recordings under the settings tab and add your preferences. You can ignore/deprioritize your recordings based on:
Landing URLs like "contains /blog" or "contains /article/".
Devices like "Mobile", "Desktop", etc.
IP addresses for your team or company like "192.168.32.12", etc.
Total session time < "2 secs"
These ignored session recordings will not be counted in your quota then. Hence, you will get more valuable recordings in the same pricing plan.
Based on your pricing plan, Browsee decides how many sessions will be recorded per project or session quota per project.
For a $100 plan, about 1000 sessions will be recorded for one project every day. If you have 2 projects under the same account, about 500 sessions will be recorded for each project.
Read more about sampling-related questions here.
Browsee computes the sampling rate based on the previous day's sessions. So, if you are running a heavy campaign for a single day, you may notice a reduced number of recordings on the next day. However, it will get normalized over time and we will record the sessions as per your monthly quota.
No, currently you can not download your recordings as videos. However, you can email us at contact@heroteck.com or ping us on chat for a feature request and we may take it from there.
Sometimes, you may not be able to see the images and CSS as your website. The reason might be:
Your website is non-SSL and Browsee will not be able to server non-SSL images and CSS
Also, sometimes the webservers are configured to not let the images be downloaded under a different domain
However, these are pretty rare cases, and please mail us at contact@heroteck.com or ping us on chat in case you face any such issues.
This may happen if you have set an option in Browsee where you choose to prioritize or deprioritize recordings for some of your URLs.
You can check the saved sessions later from the dashboard by clicking on the "Favorite Sessions" button in the session listing page as shown below:
Browsee tags your sessions based on the session data when there is a user experience issue. You can find your rage click sessions:
You can filter your session list for rage clicks and then you can watch the sessions. Refer to this document for more details on how to filter the sessions.
You can directly go to the rage click tab in the user experience screen where all your recent (last 7 days) rage click sessions are listed
In case there are any irrelevant rage clicks like clicks on image sliders etc, you can mark them resolved and we will not mark them in the future.
Browsee tags the session recordings based on user behavior and emotions like rage, confusion, expectation mismatch, etc. Take advantage of these tags to minimize the human effort of watching sessions.
You can look for these tags and watch only these sessions to get an approximate idea of the problems faced by your users. Read more about AI-based tags here.
Yes, you can send any user related information like name, email, database ID or tags like "paid", "unpaid", "in-trial" etc with an API call. Kindly refer to this document to understand how can you send this information to Browsee.
If you do not get an answer for your query, you can ping us on chat or you can email us at support@heroteck.com.
Browsee does not capture native dropdowns like <Select></Select> as the changes in their values do not cause any DOM mutations and hence we don't get to know whether the value has been changed or not. We can only capture the events where a change has been made at the DOM level. Unfortunately, the change in the Dropdown value does not cause any DOM mutations and hence there is no way to record the changed value of the dropdown.
An iframe is essentially a window into another web page that can be seamlessly integrated within the context of a host web page. They are used to embed external content from third-party sources, such as chatbots, videos, or forms, into a web page's layout.
No, we do not track content inside iFrames due to browser restrictions. If you need any further help, contact us at support@heroteck.com.
You'll only see short recordings in the recent ones, less than 30 minutes old. That's because Browsee considers a session active for 30 minutes, so even very short ones might still be ongoing. If you check recordings from an hour ago, you won't find any that short. We usually record and delete within the next 30 minutes.
